"Kansas At Your Service"
The State of Kansas is pleased to announce a, FREE online customer service training class called "Kansas At Your Service". The need for customer service training has been discussed for several years by retail, lodging, and restaurant establishments. They needed and wanted something that worked and we believe we have developed such a tool.
Kansas' tourism industry is one of state's top employers and is a leading contributor to Kansas' great way of life. It encompasses careers in many fields including hotels, restaurants, museums, performing arts centers, convention centers, retail stores, campgrounds, state parks, national parks, visitor attractions, wineries, tour operators and many, many more professions. The continued success of the state's tourism industry directly depends on first class service that will make our visitors' Kansas experience memorable. That's where Kansas At Your Service comes in. The Kansas At Your Service system of customer service will provide the type of service that will keep visitors coming back to Kansas visit after visit.
The Kansas At Your Service program is a statewide customer service training certification program created to support the development of the tourism & hospitality industry through enhanced guest experiences. It provides statewide standardized customer service training, emphasizes the importance of quality customer service in the Tourism & Hospitality Industry, and equips employees statewide with tools and resources to better serve our visitors.
The web-based certification training, available in both English and Spanish, is offered at no charge and after completing the Kansas At Your Service online program a personalized certificate, which is recognized by employers throughout the state as a symbol of expertise in service and knowledge of the key success factors in Kansas' visitor industry, can be printed off.
Once the Kansas At Your Service hospitality course is completed, then the user will be able to move onto the regional destination courses. The Manhattan Convention and Visitors Bureau and Wetlands & Wildlife National Scenic Byway are the two destinations that have been instrumental in getting this program off the ground and running and each have the courses available. Once their regional courses are taken, a completion certificate will be available as well.
Kansas Department of Wildlife, Parks & Tourism collaborated with Peter Starks of the Red Global Group, LLC to create motivating yet common sense training modules. The behavioral vignettes deal with those everyday "transactions" which either make or break an otherwise memorable experience. The modules bring it right home, demonstrating that service, attitude, attention and sincerity make the difference.
To take the Kansas At Your Service program or for more information visit: http://www.KansasAtYourService.com
Tourism Division, Kansas Department of Wildlife, Parks & Tourism
The official Kansas Tourism Web site